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Service Products

The best or nothing. This statement conveys how Mercedes-Benz aspires to develop and build highly desirable, top-class vehicles. The same passion, pledge and commitment apply to the Mercedes-Benz Service too. The bouquet of world-class After-Sales products will not only attend to every need of your Star but will also redefine the concept of ownership experience with a focus on providing end-to-end customer delight. After all, your Star deserves nothing less than a star treatment.

The service bouquet includes:
STAR Ease maintenance packages is a service with a defined maintenance cost and comes with a range of exclusive features. On-Road Assistance
provides round-the-clock support across the country. STAR CARE Plus provides an extended warranty for less than 1% of the cost of the Star.
Digital Service Drive is a hassle-free service based on a digital platform and provides freedom to get your car serviced at the click of a button.
Premier Express is another innovative service that ensures your Star is taken care of without any delays, in a minimum time.

With such customer-friendly services, it’s not surprising that J.D. Power’s Customer Index ranked Mercedes-Benz as the No.1 among luxury brand in terms of customer satisfaction in India, and that too for two years in a row. What’s more, thanks to ‘One Call, All Answers’ any service related information is now just a call away on 1800 102 9222. Now don’t just enjoy luxury, experience complete peace of mind too. 

STAR EASE

Compact Maintenance Package

Flat rate servicing for your car.

Enjoy more relaxed motoring in your Mercedes-Benz – with the Compact Maintenance Package. It covers all scheduled maintenance work, as specified by Mercedes-Benz. This makes the Compact Maintenance Package ideal for anyone who values cost transparency and calculability.

The benefits in detail:
Cost security - Absolutely no additional costs for the maintenance of your Mercedes-Benz: every 15,000 kms
or 1 Year.
 

Safety - Your vehicle is serviced exclusively at authorised Mercedes-Benz service partners – this guarantees servicing
of the very highest quality and excellent vehicle reliability.

Convenience - You don’t have to worry about maintenance costs and are guaranteed to stay mobile.

Value retention - Enjoy the satisfaction of knowing that you will get a good price if you resell your Mercedes-Benz.

Scope of Product/Service Description The Compact Maintenance Package
Wear Wear parts renewed with Mercedes-Benz Genuine
Parts (Brake Pads, Brake Discs, Wipers, etc.)
      
Maintenance All maintenance work as specified by
Mercedes-Benz including replacement of parts
(Oil Change, Combination Filter)
      ✔

The Compact Service package is available for new vehicles up to a maximum of 10 years of vehicle age without any mileage restriction and for used vehicles up to a maximum of 8 years of age without any mileage restriction.


Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filter as per schedule. Topping up of Windshield Washer Fluid, as per requirement. Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation, Visual Inspection.

Excluded: Tyres, Replacement of Brake Pads, Brake discs, Brake Wear Sensor, Wiper Blades, Spark Plugs, V-Belt, Wheel Alignment, Wheel Balancing, Accidental Repairs. 

 

Compact Plus Maintenance  Package 
There’s no longer any need to worry about maintenance costs and wear-and-tear repairs.

To ensure that you enjoy lasting safety and driving pleasure in your new or used Star, we make sure that your Mercedes-Benz is always maintained to the highest standard. The Compact Plus Maintenance Package comprises all maintenance work, as well as the replacement of wear parts arising from normal vehicle usage.

The benefits in detail:

Cost security – All regular maintenance work and the described wear-and-tear repairs are covered in this package.

Safety – You can rely fully on your Mercedes-Benz as it is always in tip-top shape. Your authorised Mercedes-Benz service partner will make sure it is.

Convenience – All your routine maintenance requirements are taken care of, including wear and tear items.

Value retention – Your vehicle is maintained in accordance with the manufacturer’s specifications, while wear parts are replaced with Mercedes-Benz Genuine Parts. This really pays off for you –especially when it comes to reselling.
 

Scope of Product/Service Description The Compact Plus Maintenance Package
Wear Wear parts renewed with Mercedes-Benz Genuine
Parts (Brake Pads, Brake Discs, Wipers, etc.)
        
Maintenance All maintenance work as specified by Mercedes-Benz including replacement of parts (Oil Change, Combination Filter)         

The Compact Service package is available for new vehicles up to a maximum of 10 years of vehicle age without any mileage restriction and for used vehicles up to a maximum of 8 years of age without any mileage restriction.

Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filter as per schedule, Topping up of Windshield Washer Fluid, as per requirement. Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation, Visual Inspection, Replacement of Brake Pads, Brake Discs, Brake Wear Sensor,
Wiper Blades if required, Wheel Alignment, Wheel balancing.

Excluded: Tyres, Spark Plugs, V-Belt, Accidental Repairs.

 

Flexi Plan

 

Long Term Plan

 

My Choice Plan

 

Unlimited Plan

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STAR CARE Plus

Mercedes-Benz cars are equipped with 2 years standard warranty and 1 Year Star Care program (for the 3rd year) as standard. Now customers can also benefit from extended warranty for the 4th year, with absolutely no mileage restriction. What’s more, the program includes the entire range of benefits as the standard warranty.

The STAR CARE Plus (extended warranty program) is available from as low as Rs. 32,000 onwards. Peace of mind starts at 1%* of the cost of your car.

 

Security

No unexpected expenses in the 4th year

 

Bliss

Transferrable program enhancing resale value
of Star 

 

Flexibility

It can be purchased anytime within 36 months.

 

Exclusivity

Priority handling and Express
claim processing

 

Availability

Honored at all authorized Mercedes-Benz dealers across India.

 

Freedom

Unlimited mileage coverage

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ON-ROAD

To keep you on course, day or night.

Mercedes-Benz On-Road Assistance retail program is an extension of the comprehensive breakdown assistance service provided as standard with your Star. While you benefit from 3 years of complimentary service, you can extend the privileges for the 4th year and 5th year of ownership. The program includes an exhaustive list of services, some of which are mentioned below.

The retail ORA Program can be purchased for the 4th and 5th year individually at just Rs. 3,999* per year.

24x7 ASSISTANCE

 

One point of contact –           1800 102 9222

 

Support provided for tire, battery, keys & fuel problems

 

Support available at more than 700 locations across India

 

Taxi service to passengers in case of vehicle immobilisation

 

Quick recovery of your vehicle to the nearest authorised MB dealer

 

Air fare for onward/return travel in case of immobilisation

 

Hotel accomodation to passengers in case of vehicle immobilisation

 

Medical co-ordination in case of accident and injuries to passengers

Legal Consultation

Legal consultation provided if required at accident venue

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